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Britannia Panopticon Music Hall is the oldest surviving music hall in the world and an ongoing conservation project which is financially supported by our charity shop at 49 High Street Glasgow, and we are looking for a new shop manager. Could it be you?


We are looking for someone with:


  • Retail experience
  • Good interpersonal skills
  • Ability to recruit, motivate and manage a volunteer team
  • Ability to do Bookkeeping and reporting
  • Social media skills
  • Experience in online selling
  • Enthusiasm for music hall and theatre


The role is full-time 35 hours a week and will include Saturdays. Although it is not essential, a driving license would be useful.




£15,000 pa for 37 hours per week


Job description - Please see below



How to Apply


If you are interested in becoming a part of the Britannia Panopticon team as the Charity Shop Manager please email your CV to


Closing Date for applications: 15th August 2017 at 23:55



Job Title - Charity Shop Manager

Department - Charity Shop at 49 High Street, Glasgow, G1 1LX

Line Manager - Director

Line Management - Charity Shop Assistant and volunteers

Hours - 37 hours per week


Responsible for the successful day-to-day management and maximising revenue of the Friends of the Britannia Panopticon Charity Shop located on 49 High Street, Glasgow, G1 1QX. You will be responsible for supervising a Shop Assistant and Volunteers and work closely with financial and marketing staff located at the theatre nearby on Trongate.

You will also play a key role in building external relationships and help to promote the performance and activity programme at the Britannia Panopticon Music Hall. The shop plays an important fundraising and public facing role for the Friends of the Britannia Panopticon Music Hall Trust (SCIO) which is both managing and working to restore and protect this important Category A listed building.

Your primary responsibility will be for selling donated goods and the Britannia Panopticon’s own merchandise, however tickets for the music halls events may in future also be available for purchase from the shop.



1) Management of the Charity Shop

2) Management of a Shop Assistant and Volunteers

3) Management of Sales and Finance

4) Management of Health & Safety policies and procedures

5) Equalities and Diversity

6) Other Duties



1) Charity Shop

  • Ensure the shop is open and properly staffed during advertised opening and closing hours
  • Develop and select stock to reflect the vintage brand of the Britannia Panopticon and meet customer’s needs
  • Manage the Charity Shop till and online sales points
  • Deliver special promotions and present and display goods for sale
  • Comply with Trading Standards Legislation
  • Provide a courteous and helpful service to the public
  • Process donations and manage stock of donated goods and Britannia Panopticon Merchandise
  • Oversee the recycling and arranging of collections
  • Promote the performance and activity programme of the Britannia Panopticon Music Hall


2) Shop Assistant and Volunteers

  • Oversee and manage the Shop Assistant and Volunteers
  • Work with Shop Assistant to set performance and sales targets
  • Set up and manage customer service standards for staff and volunteers
  • Train volunteers and ensure all new recruits receive an induction and appropriate training and support at all times
  • Ensure staff and volunteers know how to deal with demanding customers, complaints and queries
  • Promote equality and diversity best practice
  • Encourage commitment, team working and initiative
  • Ensure staff and volunteers are able to positively communicate the aims and objectives of the charity and adhere to the charities policies and procedures
  • Prepare the staffing attendance rota
  • Work with financial and marketing staff in the Britannia Panopticon Music Hall


3) Sales and Finance

  • Manage the Charity Shop budget and produce sales reports
  • Manage orders for Britannia Panopticon Merchandise
  • Develop a pricing policy and price donated goods and Britannia Panopticon’s merchandise
  • Increase and maximise sales through selling on-line
  • Identify opportunities to sell Britannia Panopticon merchandise through other shops and organisations
  • Apply policies for the control, reconciliation and banking of shop takings on a weekly basis and work with the charity book-keeper
  • Order shop equipment and stationery (i.e. till rolls, kimble tags, price tickets)
  • Responsible for the authorisation and administration of Petty Cash
  • Provide financial reports and attend meetings of the Trustees and other meetings of the Friends of the Britannia Panopticon Music Hall Trust (SCIO) as required


4) Health & Safety policies and procedures

  • Responsible for Health & Safety in the Charity Shop
  • Contribute and comply with the Britannia Panopticon’s Building Health & Safety Risk Assessment
  • Ensure that the shop is clean and tidy at all times
  • Comply with all Health & Safety Legislation relating to the welfare and safety of the public, staff and volunteers and the operation of the shop and all items sold
  • Ensure all volunteers understand and have access to the shop Health & Safety Handbook
  • Instruct volunteers how to handle the equipment in the shop, i.e. fire extinguishers, ladders, shop shutters, alarms and tagging guns
  • Carry out fire drills periodically in line with current policy
  • Liaise with outside services/ P.A.T testing, fire equipment and pest control etc


5) Equalities and Diversity

Respect the unique contribution of every individual and work positively in an equal opportunities and diverse environment as per the charity handbook


6) Other Duties

Undertake other appropriate duties as required for the effective operation of the shop.




We are looking for an individual who can demonstrate the following qualifications, experience, knowledge and skills, and behaviours. We have indicated whether these are essential and desirable and how we will assess that you have these.

When you prepare your covering letter and CV please ensure that you have identified how you meet each of the person specification criteria.



Educated to GCSE level or equivalent - essential

Educated to Higher level or equivalent - desirable

Sales qualification - desirable



Sales and Marketing - essential

Stock management - essential

Managing a small team - essential

Managing volunteers - essential

Working in retail management - desirable

Working with a diverse group of people - desirable


Knowledge and Skills

Ability to effectively organise and plan - essential 

Excellent numerical skills - essential

Good interpersonal and communication skills - essential

Able to use own initiative - essential

Health and Safety knowledge - essential



Ability to lead and motivate people - essential

Flexible approach to hours and duties - essential

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Don't forget, "Glasgow's Lost Theatre - the Story of the Britannia Music Hall"  written by Judith Bowers with Foreword by Michael Grade and published by Birlinn is for sale now for £12.99 from Amazon, Waterstone's, our shop at 49 High Street. 

You can find our Amazon store here.

Contact Us

For bookings and information please contact: 

Judith Bowers

Britannia Panopticon Music Hall
1st Floor

117 Trongate
G1 5HD

Tel: 0141 553 0840


For the Britannia Panopticon Charity Shop please contact:

Ellen Timoney

Panopticon Curiosity Shop 

49 High Street


G1 1LX

Tel: 0141 552 4467

E-mail :

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